Returns & Refunds Policy

Shop with us with confidence knowing we offer you exchange or refunds.

Customer satisfaction is a key part of our commitment to excellence in retailing and this is reflected in our Returns Policy. The Proactive Sleep Solutions’ returns policy applies to all purchases made on online at proactivesleep.com.au.

A refund value cannot exceed the maximum of the amount paid at the time of placing the order, and the item must be returned to Proactive Sleep Solutions, 55 Bathurst Road, Orange NSW 2800.

Please do not send your purchase back to the manufacturer.

It is advisable to arrange for the goods to be sent via registered post or with a tracking number so that missing parcels can be traced. We will not accept Cash on Delivery Returns.

All returns should be accompanied by the proof of purchase by producing the original order confirmation emailed to you.

No returns after 30 calendar days from DELIVERY DATE, returns for faults have a longer time limit.

You can only receive a refund in the original payment method.

Missing an item from your order?

Upon receipt of your delivery, please check that the contents of the delivery match the contents as described in the enclosed delivery docket (also detailed on the delivery note that would have been emailed to you upon dispatch). Should an item be missing from your delivery, kindly contact us within 10 days from dispatch or 7 days from receipt to resolve the matter.

Should we not hear from you within 14 calendar days of dispatch, we will accept that the parcel and its contents was delivered correctly. Please note that items may sometimes be shipped separately, however, all items on a delivery note and shipped on the same consignment number/tracking number, should be delivered at the same time.
 
Warranty / Returns

Should you receive your delivery with the following faults we will happily offer replacement items subject to stock availability. Please contact us within 10 days of dispatch or 7 days of receipt of the delivery to arrange for it to be replaced. Products must be returned to us within 14 calendar days with the proof of purchase.

Limited Manufacturer’s Warranty

Any goods purchased at Proactive Sleep Solutions will be entitled to receive warranties provided by the manufacturer. These are subjected to the Terms and Conditions under their warranty programs. We are happy to handle warranty claims or repair procedures on your behalf with the manufacturer, however all postage and delivery charges will be borne by you.