Privacy policy

This Privacy Policy describes the policies of Proactive Sleep Solutions, 55 Bathurst Road, Orange NSW 2800 Australia, email: sales@proactivesleep.com.au, phone: 02 8003 3028 on the collection, use and disclosure of your information that we collect when you use our website(proactivesleep.com.au). By accessing or using the website, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Website.

Proactive Sleep Solutions may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Website. The revised Policy will be effective from when it is posted on the website and your continued access or use of the website after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

What personal information do we collect from people that visit a Proactive Sleep Solutions blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, health information or other details to help you with your purchase of products from us, or for Proactive Sleep Solutions to provide you with more information about our products.

When do we collect information?
We collect personal information in a number of ways, including:

when you register on our site, place and order, subscribe to a newsletter, fill out a form, use Live Chat, open a Support Ticket or enter information on our site.
directly from you, when you provide information by telephone, electronic messages (including e-mail and SMS), in documents or otherwise through communication with us;
directly from you, via our internet site and social media pages;
from your agents or representatives who act on your behalf;
from third parties we contract to collect and/or manage data on our behalf;
from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services);
from marketing organisations, including through the use of purchased lists;
from industry databases;
from publicly available sources; and
from law enforcement, dispute resolution, statutory and regulatory bodies.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security gaps and potential vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is maintained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information in order to maintain the safety of your personal information. All transactions are processed through external service providers and are not stored or processed on our servers.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Look at your browser’s Help Menu to learn how to modify your cookies settings.

If you turn cookies off, some features on our website will be disabled. However, you will still be able to place orders.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google Ads Policies

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
DoubleClick Platform Integration

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together, to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Google Ads:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Does our site allow third-party behavioural tracking?
Yes, we allow third-party behavioural tracking. If at any time you would like to unsubscribe from receiving future emails:

Email us at sales@proactivesleep.com.au and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Proactive Sleep Solutions

55 Bathurst Road

Orange NSW 2800
Phone: 02 8003 3028